Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and share your data.
Last updated: January 15, 2025
Information We Collect
torvalexagency collects information to provide better services to our users. We collect information in several ways, depending on how you interact with our financial platform and services.
Personal Information You Provide
- Contact details including your name, email address, phone number, and mailing address
- Financial information such as income details, employment status, and investment preferences
- Account credentials and security information for platform access
- Communication preferences and marketing consent choices
- Feedback, survey responses, and customer support interactions
Automatically Collected Information
When you visit our website or use our services, we automatically collect certain technical information to improve your experience and ensure platform security.
- Device information including IP address, browser type, and operating system
- Usage data such as pages visited, time spent on site, and interaction patterns
- Location data based on your IP address for regional content delivery
- Cookies and similar tracking technologies for enhanced functionality
We never collect more information than necessary to provide our services effectively. All data collection is done with your knowledge and, where required, with your explicit consent.
How We Use Your Information
Your information helps us deliver personalized financial education and services. We use your data responsibly and only for legitimate business purposes that benefit your experience with torvalexagency.
Service Provision and Improvement
- Providing access to our financial education platform and resources
- Personalizing content recommendations based on your interests and goals
- Processing transactions and managing your account securely
- Analyzing usage patterns to improve our platform functionality
- Developing new features and services that meet user needs
Communication and Support
- Responding to your inquiries and providing customer support
- Sending important service updates and security notifications
- Delivering educational content and financial insights you've requested
- Conducting surveys to understand your satisfaction and needs
Information Sharing and Disclosure
We don't sell your personal information to third parties. We only share your information in specific circumstances that are necessary for our operations or required by law.
Authorized Third-Party Services
We work with trusted partners to provide our services effectively. These partners have access to limited information only as needed for their specific functions.
- Payment processors for secure transaction handling
- Email service providers for communication delivery
- Analytics services for platform improvement insights
- Cloud storage providers for secure data hosting
- Customer support tools for efficient service delivery
Legal Requirements
We may disclose your information when required by law or to protect our rights and the safety of our users.
- Compliance with legal obligations and court orders
- Protection against fraud and security threats
- Enforcement of our terms of service and policies
- Cooperation with law enforcement when legally required
All third-party partners are carefully vetted and required to maintain the same level of data protection that we provide. They cannot use your information for their own purposes.
Data Security and Protection
Protecting your information is our top priority. We implement multiple layers of security measures to safeguard your data against unauthorized access, alteration, or disclosure.
Technical Safeguards
- 256-bit SSL encryption for all data transmission
- Secure cloud hosting with regular security audits
- Multi-factor authentication for account access
- Regular security updates and vulnerability assessments
- Automated backup systems with encrypted storage
Administrative Controls
- Limited access to personal information on a need-to-know basis
- Employee training on data protection and privacy practices
- Regular monitoring of data access and usage patterns
- Incident response procedures for potential security breaches
Your Rights and Choices
You have significant control over your personal information. We respect your privacy rights and provide multiple ways for you to manage your data and preferences.
Access and Control
- Request a copy of all personal information we hold about you
- Update or correct your personal information at any time
- Delete your account and associated data permanently
- Opt out of marketing communications while maintaining service access
- Restrict how we process your information for specific purposes
How to Exercise Your Rights
You can manage most of your privacy preferences through your account settings. For additional requests or questions, contact our privacy team directly.
- Log into your account and visit the privacy settings page
- Email us at info@torvalexagency.com with your specific request
- Call us at +61409179083 during business hours
- Send written requests to our Flora Hill office address
We respond to all privacy requests within 30 days. Complex requests may take longer, but we'll keep you informed of our progress throughout the process.
Data Retention and Deletion
We only keep your information for as long as necessary to provide our services and meet legal requirements. Our retention policies are designed to balance service quality with privacy protection.
Retention Periods
- Account information: Retained while your account is active plus 3 years
- Financial data: Kept for 7 years as required by Australian financial regulations
- Communication records: Stored for 2 years for quality and training purposes
- Usage analytics: Anonymized after 18 months and retained for service improvement
- Marketing preferences: Maintained until you opt out or close your account
Secure Deletion Process
When we delete your information, we ensure it's completely removed from our systems using industry-standard deletion methods.
- Immediate removal from active databases and user-facing systems
- Secure deletion from backup systems within 90 days
- Overwriting of physical storage media to prevent data recovery
- Verification of complete deletion through audit processes
International Data Transfers
While torvalexagency operates primarily in Australia, some of our service providers may process your information internationally. We ensure all international transfers meet strict privacy and security standards.
Transfer Safeguards
- All international partners must meet Australian Privacy Principles
- Contractual agreements requiring equivalent privacy protection
- Regular audits of international data processing practices
- Encryption of all data during transmission and storage
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We'll always notify you of significant changes and give you time to review them.
How We Notify You
- Email notification to all registered users at least 30 days before changes take effect
- Prominent notice on our website and in your account dashboard
- Summary of changes provided in plain language
- Previous versions available for comparison and reference
Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you can close your account before they take effect.
Contact Our Privacy Team
If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help.
Email: info@torvalexagency.com
Phone: +61409179083
Address: Sharon St, Flora Hill VIC 3550, Australia
Our privacy team typically responds to inquiries within 2 business days.